Customer Care
Accurate Information Systems, Inc. considers the screening industry to be, first and foremost, a “service related” industry. We believe that the “true service” we deliver is greater than a written instrument that identifies the past conduct, qualifications and character of an applicant. Rather, it is the “empowerment” of our client - the Human Resources professional, the corporate executive or the small business owner - to do their job efficiently and successfully.
Why Accurate?
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Our customer care philosophy is not particularly unique, but is a significant departure from the practices of other providers in today’s “commoditized” screening industry. AIS, Inc. prefers a personal “customer centric” approach to customer care. We want our clients to have the ability to speak with an experienced and knowledgeable customer care professional that is dedicated to their account and specific needs. We understand that when questions and special needs arise, time is of the essence – answers, actions and resolutions are required. Our customer care structure and escalation process addresses these essential needs and is unmatched in the screening industry.
The advent of technology, the internet and the drive to process automation, have been the strongest forces of change to the contemporary workplace and workforce. The screening industry developed no immunity to these forces or their impact on patron needs and applicant security. Today, the levels of automation and technology have become the benchmark by which service providers are often evaluated, yet all too often we learn of patrons who suffered dire consequences to their screening programs by using providers that boasted the “latest and greatest” technology platform, the “least expensive” services and/or the “fastest turnaround times” in the industry. The industry rush to automation and technology has created a perception that the more “bells & whistles” a company has to offer, the better they are. The reality is that the expenditures associated with creating, maintaining and integrating these technology platforms is far greater than the level of expenditure disbursed to the inquiry process of the core product offering.
We believe that the efficacy of automation should enhance - not compromise or otherwise diminish - the quality of the end product. After all, it is the quality of the inquiry and the report content that represents the greatest level of exposed risk to the patron – the associated technology is only the support mechanism by which the end product is ordered, processed and delivered.
AIS, Inc. proudly supports the enhanced benefits of automation and technology and offers a completely secure webbased technology platform that empowers its clientele to do their jobs well. It is within the focused marriage of “principal goal” methodology, “customer centric” service and “superior” automation technology that AIS, Inc. chooses to operate.
